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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Fairfield2165
Contributor
Contributor

premium speed pack

hi my nbn account is supposed to have premium speed 100mbit..  and no matter what time off the day i check i never  get  more then 10% 

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petergdownload
Honoured Contributor
Honoured Contributor

Re: premium speed pack

Are you FTTN?

 

It can take a few goes for Optus to get the speed pack activated.

 

Get on to them again LiveChat 24/7 and keep requesting it until you get more.

 

Regards

 

Peter Gillespie

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Kartika
Moderator
Moderator

Re: premium speed pack

Hi @Fairfield2165, sorry to hear about your NBN slow speeds. Were you able to chat with someone in this regards since posting? As with speeds it depends on various factors. I would suggest to try some basic troubleshooting first and see how you go. If the issue persist then raise it with Tech Support on 131344 (open 24x7) to investigate further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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