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premium speed pack

Fairfield2165

hi my nbn account is supposed to have premium speed 100mbit..  and no matter what time off the day i check i never  get  more then 10% 

Re: premium speed pack

petergdownload

Are you FTTN?

 

It can take a few goes for Optus to get the speed pack activated.

 

Get on to them again LiveChat 24/7 and keep requesting it until you get more.

 

Regards

 

Peter Gillespie

Re: premium speed pack

Kartika

Hi @Fairfield2165, sorry to hear about your NBN slow speeds. Were you able to chat with someone in this regards since posting? As with speeds it depends on various factors. I would suggest to try some basic troubleshooting first and see how you go. If the issue persist then raise it with Tech Support on 131344 (open 24x7) to investigate further.

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