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2017-11-14 07:02 PM
hi my nbn account is supposed to have premium speed 100mbit.. and no matter what time off the day i check i never get more then 10%
2017-11-14 10:05 PM
Are you FTTN?
It can take a few goes for Optus to get the speed pack activated.
Get on to them again LiveChat 24/7 and keep requesting it until you get more.
2017-11-15 05:30 AM
Hi @Fairfield2165, sorry to hear about your NBN slow speeds. Were you able to chat with someone in this regards since posting? As with speeds it depends on various factors. I would suggest to try some basic troubleshooting first and see how you go. If the issue persist then raise it with Tech Support on 131344 (open 24x7) to investigate further.