I am unable to configure the modem. The dropdown list of devices has my daughters Mac, but she seems to have added her name in brackets to the end of her device number.
So whenever I choose her device from the dropdown i get an error message - 'Please enter valid rule name: No special characters'.
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What make and model modem is it?
You may need to visit our Troubleshooting page and possibly chat to us for further assistance.
Chatting with us first is probably the best way to go, otherwise you have the option to restore factory default settings which deletes all settings in the modem.