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optus or nbn

annoyedoldie

can anyone tell me how I get optus to refund the time that I am unable to use the internet because it ceases to work?  

Re: optus or nbn

Jeneral__Pain

Are you logging faults when it happens? 

 

If you are, then call Optus on 133 937 and speak to billing, they'll be able to see the notes of where you've called up for faults and can discuss compensation. Please note, you are on a consumer grade service so there is no promise of refunds or credits, as its a "best effort" service.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.

Re: optus or nbn

Dan_C

Two things:


1) you'll have needed to raise a fault with us. You'll need to have a fault ticket, which states that outage start date

2) Contact us and we'll provide you with a pro rata credit for the number of days you've been without service.

 

Also note, if the outage wasn't resolved in the timeframe set by the customer service guarantee, you might be eligible for additional compensation.


For more info, head to ACMA website. 


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