no landline telephone and mostly no internet


I dont know what to do as i cannot ring Optus and i am totally isolated without a phone for days/week? Nbn was connected 3 weeks ago and its been nothing but an anxiety producing move.

I need my phone for medical purposes and even email and internet is completely unreliable.

PLEASE PLEASE somebody help.I cant even ring Lifeline!

Re: no landline telephone and mostly no internet


Hey @jemart, sorry to hear of the issues with your NBN! It sounds like Tech Support will need to investigate this for you. If you are unable to call, jump into Live Chat here for immediate assistance.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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