Please contact Optus directly on 133 937.
Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.
You can also chat with us on your mobile device via the My Optus App
If you don't want to call, you can message our Social Media Team via Facebook or Twitter they have a point of escalation for the following urgent enquiries:
-No Broadband connectivity (no access to the internet)
-No Mobile connectivity (can't make or receive calls)
-My Account login issues
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