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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

el1
New Contributor
New Contributor

no connection

I haven’t had internet for a week at home. Bundaberg East.
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1 Reply
Aron_YC
Moderator
Moderator

Re: no connection

Hi el1


Please contact Optus directly on 133 937.

Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.

You can also chat with us on your mobile device via the My Optus App


If you don't want to call, you can message our Social Media Team via  Facebook or Twitter they have a point of escalation for the following urgent enquiries:

-No Broadband connectivity (no access to the internet) 

-No Mobile connectivity (can't make or receive calls)

-My Account login issues

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.