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New Contributor


the nbn not working only 2 lights on after reset several times . a technician was out the front fixing neighbours nbn . now mine is not working i see the neighbour later there is working now . so I believe technician has done something. can't contact optus as there to busy. what can i do. need internet for work and kids schooling.
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Re: nbn5


Sounds like there might have been a change done from the technician here, sorry that you have lost your service

It's best to complete some basic troubleshooting just in ccase this isn't the reason for your lost of service:

-Check wall sockets, power cables and your modem equipment is plugged in, clear from obstructions, and are not damaged

-Try alternate cabling if available, and/or replace damaged cabling.

Other troubleshooting should also be done following This Article

I'd really recommend getting in touch with our team on Messenger so we can take a look. if the above doesn't resolve the issue

Please note, our Messaging team are currently experiencing delays 

Ask to speak to a human, then leave your full name and the information about the issue in the messenger window

Stay Safe

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