@Steffy22 Have you checked for any outages?
Click on Fixed Outages and enter your postcode.
Enter your address
If there are no reported outages or maintenance activities please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
Hi @Steffy22, you can also check the modem settings and try some basic troubleshooting → here see if it helps. If the issue still continues then please contact us via the details @Tigers1719 posted above.