Hi Just bought the entertainment plus package and connected it up. 2 macs on OS 10.8 link to internet fine. 2 older macs on OS 10.6.8 just crash when connected to the interenet vis the wifi modem. I'd like to keep these macs on 10.6.8 for the rosetta link to older programs. Can I connect OS 10.6.8 devices to this nbn optus router? Or is there an alternative way to link them to the internet. Advice please.
Hey there @markg - that shouldn't be a problem, but the issue you're having is weird! Were the Macs crashing when connecting via Ethernet or Wi-Fi - or both?
I have two laptops that connect just fine via wifi on OS 10.8.5 but two on OS 10.6.8 connect briefly then freeze. I checked the specs on your modem and it says compatible with OS 7 and above. So it looks like I cant connect two of my computers. Unless you have some ideas?
This is a really weird issue to be having 😕 Do you have any other laptops or computers that you can isolate it with? You may need to speak to Apple Support to check your system preference settings.
The issue is that I need OS10.6 to access old databases using rosetta. As stated above the new modem does not seem to support this system (OS 10.7 and above only). Apple will only tell me to upgrade to OS10.8 or above but I will loose rosetta.
Hey @markg, an older modem that has compatible firmware but be a fix here. It's not a requirement that you use an Optus supplied modem (although we don't offer any support in terms of troubleshooting equipment we haven't provided). This is still an option for you though. It's really unlikely that we'd be able to do anything further for you here.
If I had the ability to push out an update to your modem with compatible firmware I'd do it. I just can't see anyway we'd be able to solve this problem for you on our end unfortunately :S. Dan
I'm really quite stumped here @markg, I apologise. I've just done some brief research on the topic and I can see that this issue doesn't seem to be isolated to your configuration. There's quite few threads on apple and other forums regarding similar issues.
Although these are dated years back (as per the release of snow leopard at the time and not specially optus modem related. There are similar accounts of what you've described though. Let us know if you come up with the fix - I'd be curious to see whether or not you'll able to get this working. Dan
Having the same issue on a Mac Pro running 10.6.8 .. After startup I'm just getting the spinning wheel of death forever.. Took a long time and spent rather a lot of money troubleshooting the system to figure out it was the new Optus NBN Router. Complete Diagnostic didn't pick anything up, total hard drive erace & reinstall of all software did nothing, took it to a repairer for a more advanced diagnostic. Finally figured out that it's the bloody NBN router causing it 😕 - My machine was hard wired to the router - Now I just won't have internet access on that machine .. It IS a weird issue, but it IS for real 😞 Anyone from Optus want to chime in ? any ideas ?
Hmm, it could be an IPV6 compatibility issue. It usually causes the OS to crash completely.
Turn Off IPv6
Can you check to see whether you've set up IPV6 by mistake? It could be set by default.