Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Hi @huasong123, I'm sorry to hear you're having some speed issues with your NBN service.
Have you checked out our Optus nbn internet speed and drop-out troubleshooting page?
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
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@huasong123 what type of NBN connection do you have? if you are unsure of the type of NBN connection go to https://www.nbnco.com.au/connect-home-or-business/check-your-address and reply back.
if you run an Internet speed test are the results close to the quoted speed of your plan?