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paco926
New Contributor
New Contributor

internet not working

been having problem with my internet.. keeps dropping out and most of the time no service.. pls help.. try turn off and turn on wifi modem even unplug cable..
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Ray_YC
Online Community Manager
Online Community Manager

Re: internet not working

Hi paco926,

What type of internet do you have?

Please try these broadband troubleshooting steps.

What suburb/postcode are you located in? Have you checked for any known outages? Enter your location and tick the Fixed outages box to have a look if that’s the issue.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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