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Respected Contributor
Respected Contributor

Re: incorrect CAPTCHA


@Jack_YC wrote:

The reason we suggest this as a troubleshooting step is that it can often clear out some old saved data that could be causing any issues. 


The simplest solution is to close your browser and then just open a fresh incognito/private browsing window. There is no need to clear cache/data/cookies in this scenario.

 

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Contributor
Contributor

Re: incorrect CAPTCHA

Even simpler would be for Optus to fix the fault!

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Online Community Manager
Online Community Manager

Re: incorrect CAPTCHA

I've received reconfirmation that the fault of customers overseas not being able to access their Webmail is fixed.

For ColinHarry (Happy Belated birthday!) and the one or two others who are still experiencing problems since, please either send Optus technical support a message through the My Optus App or a Private Message to Optus on Facebook or a Direct Message on Twitter advising you still have a Webmail issue, confirming you are not overseas or using a VPN. A separate ticket for your individual case may be logged as the original is closed. Reference fault ticket 23170077 if needed.

YetAnotherAcc (and everyone): Captcha will be disabled when the team has completed its current review of Webmail.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Contributor
Contributor

Re: incorrect CAPTCHA

Unbelieveable.

And as I neither have an internet connected 'phone..and I do not belong or ever intend to belong to Twitter or Facebook..how do I log a complaint?

But I'm so bloody glad that this has been fixed for "overseas" subscribers!! I'm well over the moon with joy about that.

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Contributor
Contributor

Re: incorrect CAPTCHA

OK. Did it as asked. Used the optus app

Few minutes ago

I asked if the captcha code could be removed from my OptusWebmail login.

Spoke/wrote this to "Etta" and was told this:

 

"Colin, I regret to inform you that "Captcha code" it set globally to know it the account holder is a human or robot.

Unfortunately, we don't have option to remove "Captcha code" from our end.
If I had that option I would have done that till now.
I help you understand my situation here."

 

So there we be. Possibly never to be fixed? Any more news??

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Contributor
Contributor

Re: incorrect CAPTCHA

TO ALL USERS:

HAS ANY FIXED THIS PROBLEM WITH THE 4-5 "SOLUTIONS" OFFERED BY OPTUS

 

I THINK THIS PROBLEM IS ALSO TRACKED UNDER 

I'VE BEEN CAPTCHAD AND 

WEBMAIL LOGIN

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Contributor
Contributor

Re: incorrect CAPTCHA

NOT FIXED AND I'VE TRIED OTHER SOLUTIONS OFFERED UNDER

IVE BEEN CAPTCHARD

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Respected Contributor
Respected Contributor

Re: incorrect CAPTCHA


@ColinHarry wrote:

OK. Did it as asked.

...

So there we be. Possibly never to be fixed? 


I think you need to re-read Ray's post.

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Moderator
Moderator

Re: incorrect CAPTCHA

Hi @ColinHarry, if you can`t access the Optus app or have a Social media account then you can contact our support team on → 1300 300 427 - Mon - Sun: 8am - 8pm to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Moderator
Moderator

Re: incorrect CAPTCHA

Hi @jawsjaws, if you're still experiencing any difficulties with the webmail service, please send our Technical Support team a message via the My Optus App. They'll then be able to help you directly from there.  

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