Captcha

[Jono_YC]

Hey @JakeMallie our techs are still looking into this matter. Depending on the complexity of the issue, I'm afraid that I'm unable to provide you with a timeframe at this stage. Rest assured, they're working on resolving this with the highest regard. Thank you for your patience during this time. Jono

[jawsjaws]

The issue has NOT gone away. I usually use Chrome, but the problem is also on Edge

[Rachel924]

If you are using any VPN, then simple turned it off. 

If you are not using any, then try one and then try to access it.

just an opinion try it, hope work for you.  

[KateBarnard]

Optus,

I cannot access my financial and important personal emails as my email account is essentially disable because of 'incorrect captcha'.

I have cleared cookies, cache, restarted computer, gone incognito, and every other suggestion that has been put forward, but it has not worked, and I shouldn't have to do all these steps anyway just to access an email account.

Optus - please attend to this as a matter of urgency, and COMMUNICATE the problem and timeframe for a fix.

Compounded by this is the excessive Optus spam which fills the email quota, so if I cannot access my email and delete spam etc, it will exceed the quota and prevent new emails from being received. And yes, I have raised this with Optus and spoken to about 20 'representatives' who go around in circles and give me incorrect, misleading advice.

Optus - having a functional email system in the year 2020 is a given - please make it a priority to your paying customers

[Kylee76]

Watching this - I also can't access my email. But I can't even see the Captcha information any more.. the last couple of days I have had to enter a code every time I accessed this. Optus please fix this as a priority.. I rely on being able to get into this email.

[Cairns]

I am also having problems with the Optus CAPTCHA. About a week ago Optus began asking me to copy a CAPTCHA before logging in to my emails. Tonight the CAPTCHA is blank and when I try to log in to my emails I get the "incorrect CAPTCHA' response. When I click to get a new CAPTCHA, nothing appears. So I have been locked out of my emails. Come on Optus, sort this problem out.

[morgar]

I am having the same bad experience - first having to put in a captcha code and now can't even login because there is no captcha code to put in.
This is just not acceptable in 2020 - Are they trying to kill Webmail?
May a herd of elephants trample your Dwali Optus !

[Kartika]

Hi @KateBarnard, we’re aware of the captcha issue with webmail affecting some customers. Our technicians are definitely working to resolve this asap. We apologise for any inconvenience caused.

[Kartika]

Hi @Kylee76, have you tried clearing all cookies / cache / temporary internet files? How about using a different browser?

[Kylee76]

Hi - no this hasn't worked - although I can now see the captcha it keeps saying its incorrect.  I need to go to bed now (its nearly midnight).  I will check again in the morning in hopes that this is fixed!!!!!