Hey @JakeMallie our techs are still looking into this matter. Depending on the complexity of the issue, I'm afraid that I'm unable to provide you with a timeframe at this stage. Rest assured, they're working on resolving this with the highest regard. Thank you for your patience during this time. Jono
I cannot access my financial and important personal emails as my email account is essentially disable because of 'incorrect captcha'.
I have cleared cookies, cache, restarted computer, gone incognito, and every other suggestion that has been put forward, but it has not worked, and I shouldn't have to do all these steps anyway just to access an email account.
Optus - please attend to this as a matter of urgency, and COMMUNICATE the problem and timeframe for a fix.
Compounded by this is the excessive Optus spam which fills the email quota, so if I cannot access my email and delete spam etc, it will exceed the quota and prevent new emails from being received. And yes, I have raised this with Optus and spoken to about 20 'representatives' who go around in circles and give me incorrect, misleading advice.
Optus - having a functional email system in the year 2020 is a given - please make it a priority to your paying customers
I am also having problems with the Optus CAPTCHA. About a week ago Optus began asking me to copy a CAPTCHA before logging in to my emails. Tonight the CAPTCHA is blank and when I try to log in to my emails I get the "incorrect CAPTCHA' response. When I click to get a new CAPTCHA, nothing appears. So I have been locked out of my emails. Come on Optus, sort this problem out.
Hi @KateBarnard, we’re aware of the captcha issue with webmail affecting some customers. Our technicians are definitely working to resolve this asap. We apologise for any inconvenience caused.
Hi @Kylee76, have you tried clearing all cookies / cache / temporary internet files? How about using a different browser?
Hi - no this hasn't worked - although I can now see the captcha it keeps saying its incorrect. I need to go to bed now (its nearly midnight). I will check again in the morning in hopes that this is fixed!!!!!