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2018-10-24 10:40 PM - edited 2018-10-24 10:47 PM
Well, everyone wants to try better speed
so just try to give it a shot.
2018-10-24 10:48 PM
According to the information on the link below it should take no longer than 24 hours from purchase to be applied. You have restarted your modem and done another speed test?
2018-10-24 11:02 PM
Yes I did. Actually did it more than 10 times since NBN is activated. I did it today as well but it’s smilar speed.
2018-10-24 11:16 PM
Yes well going back to your first post there is not much else you can do but wait if they have already escalated the problem to the back end team. It's up to you if you want to cancel it or not. The only thing that would concern me was if I was being charged for something I haven't received.
2018-10-24 11:31 PM
Yeah I think that is the only option I have. Better wait another few days and see how it goes then decide to cancel ot or not. Luckily my first NBN bill doesn’t include speed pack charge. Thank you for your advice.
2018-10-24 11:40 PM
Sorry for the earlier confusion. I misread one word and it changed the whole context of the question. Leave it for a couple of days and if you still have the problem start another post. I'm sure one of the Optus forum staff members will take a look at it for you.
2018-10-24 01:23 PM - edited 2018-10-24 02:09 PM
Hey guys, a speed pack change should go through within 4 hours (max).
There are two sides
- We action the change on the Optus end (for billing purposes)
- We also put through a "change" order via NBN's service and operations portal
If it's not actioned within 4 hours, the order should go through by close of business.
How are things today @sjay_lee? Happy to run a couple of checks.
Send us a PM with your full name, DOB and account number.
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