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emails to all bigpond adddresses bounced

All my emails to all 'bigpond' addresses are bounced with the message.

<hidden>: host extmail.bpbb.bigpond.com[203.36.172.106] refused

    to talk to me: 550 5.7.1 Connection refused - IB116. 211.29.132.249

    senderscore too low. Please check https://senderscore.org

Other users are having the same problem.

This is serious.  Please fix urgently.

 

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Moderator
Moderator

Re: emails to all bigpond adddresses bounced

Hey @jackderooy, there is on reported fault with Optusnet email at the moment. Here is our → email help & support page if you need a hand. It could even be an issue from Bigpond side as you are the 5th customer reporting the same.


If the issue still continue then raise it with our Technical Support team via the → messaging service to assist you further.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
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Re: emails to all bigpond adddresses bounced

This is not an individual user issue.  We have 2 optus accounts and are having the same problem.  This needs to be fixed by Optus not the individuals

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Moderator
Moderator

Re: emails to all bigpond adddresses bounced

Hi @chabro & @jackderooy, just to let you know, This is a known issue and our Network Team are looking into it. Although we're unsure if this is either an issue on our end yet or on Bigpond's side.

There's a similar thread going on YesCrowd

As soon as we know more, we'll be able to provide further updates here and the other thread mentioned above. Apologies for the inconvenience this has caused. 

 

 

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New Contributor
New Contributor

Re: emails to all bigpond adddresses bounced

This amounts to coercion if not absolute extortion. The folow up with senderscore shows that they don't even have enough information to give me a score however they do have enough now to follow up and push senderscore services. 

Why on earth is Telstra using this organisation?

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New Contributor
New Contributor

Re: emails to all bigpond adddresses bounced

The problem has disappeared as of Sunday.  Whew; relieved.

 

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Moderator
Moderator

Re: emails to all bigpond adddresses bounced

That's great to hear, @jackderooy, thanks for confirming!

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New Contributor
New Contributor

Re: emails to all bigpond adddresses bounced

Seems to be a problem again today. 

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