we have just moved into a new apartment and opened an account with with optus to access the NBN. We were advised we have fibre to the node. The modem we were sent assumes a phone connection (i think RJ11?) in the apartment. Unfortunately the phone plug has been removed at the wall and there is just a bunch of wires hanging out of the wall plate. There is however an intact co-axial port in the wall. The people in neighbouring flats are connecting to the NBN via phone line.
- given other neighbouring flats are connected via phone line is there any chance the coaxial port could be used to connect to the NBN?
- assuming we do need the phone plug repaired is this a job for optus, telstra or a private contractor?
Any advice would be gratefully recieved 🙂
the coax port would be for your antenna.
if the phone plug in your apartment is damaged, then you need to contact your preferred licensed cabler to repair this. Internal wiring Optus, Telstra or NBN won’t touch.
Thanks for such a quick response!
We have internet via coax at another property and I found mention of it here https://www.nbnco.com.au/residential/learn/network-technology/hybrid-fibre-coaxial-explained-hfc-3
is it the case case that regardless of it being possible we will need to connect via phone in this case?
What does your address show when you run it through this website? www.aussiebroadband.com.au/nbn-poi
Premise Technology: ?
Technology Service Class: ?
Because you wouldn't go through the phone line if you were NBN HFC?
|Premises location ID|
|Premises technology||Fibre To The Node|
|Premises service class||13|
|Premises service class description||Serviceable by copper, infrastructure in place|
|Premises readiness||Ready to connect to the nbn!|
|Rollout Region ID|
I guess that means we need to use the copper (so find someone to fix the phone port)?