yet another failure on the network at 11am today in Melbourne, performed the usual tests but I knew it was optus end anyway so didn't even bother ringing as I would get the same set questions everyone always gets from people that try to help but they don't understand English and we don't understand them so whats the use. I knew if I left it long enough optus at some stage would pick up the problem so I just turned the computer off. what a sick joke when I have to do that
I would still make a complaint as further down the line this may be useful for negotiating an exit or a better contract. Possibly the online form would be advantageous given the language barrier via telephone.