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4man
Occasional Contributor
Occasional Contributor

can't send emails (not the usual problem)

Hi. My problem is this.

I have optus nbn and have 5 different optusnet email accounts. 

I use live mail as my email program.

I am having NO problems with my internet connection.

When I log on to optusnet WEB MAIL I CAN send emails no problems.

I am receiving emails with no problem.

For at least the last couple of weeks when I am connected through my Optus nbn modem I can't send, reply or forward any emails, they just go to my outbox but I have no problem receiving.

BUT When I connect the same laptop using my telstra modem the same email from the same email program sends no problem.

I have tried my other laptop and have the same problem.

I have tried using Thunderbird, same problem.

I have checked and rechecked (and deleted and retyped) all settings in all my accounts and they are all good.

I have checked and rechecked my anti virus and firewall setting...no problems.

The error is:

 ------------The connection to the server has failed.

Subject 
Server: 'mail.optusnet.com.au'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10060 --------------------------

 

 

This problem seems to only occur when I am using my optus NBN home account. 

It appears as though there is a block in place.

PLEASE help with this problem.

 

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5 Replies
George_YC
Moderator
Moderator

Re: can't send emails (not the usual problem)

Hi @4man,

Thank you for raising this issue.

Have you checked out our Email Help and Support page.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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Tigers1719
Trusted Contributor
Trusted Contributor

Re: can't send emails (not the usual problem)

@4man  The server name should be mail.optusnet.com.au without the ' ' or is that a typo in the your post?


I am an Optus user.
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4man
Occasional Contributor
Occasional Contributor

Re: can't send emails (not the usual problem)

It is not a typo, that is how it is displayed in the error report. In the server information both incoming and outgoing section have just plain old mail.optusnet.com.au The same as it has had for the last 7 years.
4man
Occasional Contributor
Occasional Contributor

Re: can't send emails (not the usual problem)

Hi George_YC. I contacted  messaging us via the My Optus App yesterday and gave them a full explanation of the problem and now over 24 hrs later I have heard nothing. I was given a reference number and that is that:(

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Kristy_YC
Moderator
Moderator

Re: can't send emails (not the usual problem)

Thanks for getting back to us. 


We are sorry to hear about this. We've passed your experience onto our relevant team to review. 


In this case, please send us a Private Message on either Facebook or Twitter. A Social Media Expert will be able to provide you with some further support. 

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