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Online Community Manager
Online Community Manager

Re: all routers we have owned have rebooted randomly

No, they are asking for clarification from you before closing it. What's the case number?

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New Contributor
New Contributor

Re: all routers we have owned have rebooted randomly

We get frequent drop outs which I put down to the crap Sagemcom modem.   Others I know have had the same issue which has been resolved once 5hey have changed the modem to a quality one such as Fritz! Modem.

 

no use talking to Optus about it they haven’t a clue or are simply ignoring the large number of people who have these drop out issues with modem.   I am going back to Internode as a provider.

 

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New Contributor
New Contributor

Re: all routers we have owned have rebooted randomly

hi

Optus technician came around Friday, and did something to the modem. So far, all is good.

I don't see Optus as the source of the problem - it only started after we switched from ADSL to NBN.

NBN however refused to acknowledge that their connecting might have triggered the problem. Which i think is the case. I think this is a system level problem - there's no way of responding to problems caused by NBN on the Optus side (nor vice versa).

I'll post here again if the problem resumes.

cheers ric

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Occasional Contributor
Occasional Contributor

Re: all routers we have owned have rebooted randomly

we have been demanding a technician of any sort, optus or NBN, but NBN refuses to do anything and optus has just sent another modem...

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