I received a text the other day saying there'll be technical upgrades from May 18. The only thinking I was told would be effected was how to log into my online account. I have just found out that for some reason Optus has cancelled my landline number & am seriously unimpressed. ( people get a recorded message sayign the number has been disconnected) . Does anyone know if this has anything to do with the upgrade or yet another NBN changeover stuff up. I need my landline as I am self employed. My business has effectively been cut off from some people. Been on hold for 20 mins to get disconnected & now am online chat & they promised 10 mins to transfer me ( after waiting ages for the 1st person to connect) & now tht has timed out too. Facebook page isnt being answerred & have been tring for almost 2 hrs now to connect to someone . After the rolling stuff ups I've had I am going to call ombudsman Monday if I cant get hrough to anyone & get this sorted.
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Just wanted to update in case anyone from Optus reads this. After well over 20 mins on hold on the landline Optus cut me off. After 22 mins trying to get Phoebe on the chat room to transfer me then reply to me when the transfer timed out, she cut me off ... Been almost 2 hrs now trying to reach a person ( yes I've tried Facebook too) ... This is lunacy. I dont want to waste more time going to an ombudsman but dont think I will have much choice??
Hey debrook - really not the experience we want you to have at all and we're very sorry for the experience and situation. If you're still needing this sorted, please shoot me a DM via this linkhttp://yesopt.us/pmgen. I'll need you to please provide your full name, DOB and the account number that's been disconnected.
Thanks. It took almost 3 hrs via a few Optus modes of client contact to finally reach someone who fixed it very quickly. No explanation why I was cut off though. It really shouldnt be this hard trying to reach support . I got cut off by Phoebe on the online Chat & the phone also dropped out quite afew times. once it was 20 mins into being on hold.
That's really poor and I do apologise again for the whole mess. If you're needing anything followed up, let me know.
Optus cancelled my subscription from their system on 8th August but after my several hours of chat and call, they reconnected me on 11th August and promised that this will not happen again.
But on 15th August, they again ceased my connection without my prior consent or any notification . And the connection is not there till date. Once I contacted the representative from Optus, they said that it was due to the technical error and they want me to put new order. A guy from customer support team spoke as if its my fault. I tried to contact by chat and phone but after making me wait for almost an hour, they disconnected me.
I don’t know why optus is treating this way to its long time customers?
Oh no 😞 I'm really sorry to hear that this has happened, @Prakasholi.
We're here to help!
Please PM me with your account/service number, full name and DOB so that we can take a look at what's going on there.