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New Contributor Brendyboomboom
New Contributor

Worst experience ever trying to cancel a broadband/nbn plan

Could someone please advise the best course of action here,

I was originally on a $60/mnth home broadband plan which i was happy with.

NBN rolled in and optus rolled me onto an $85/mnth plan WITHOUT my authorisation.

I tried multiple times to cancle over the phone and explain my situation to no avail.

Ive chatted with numerous optus live help staff who have confirmed/promised numerous times that my account would be cancled with no cancellation fees charges incurred, and also to be creddited any charges made after the broadband cancellation date of 21/06/2019.

Ive just received another bill for the NBN service which i never signed up for. The bill will be direct debited on the 09/08/2019 and im unable to log into the optus acc acc for my home internet to remove the direct debit information to prevent them from stealing more $ !!.

 

Ive had no internet from my house ever since my broadband service was removed on 21/06/2019.

 

If anyone can advise it would be greatly appreciated.

 

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3 Replies
Online Community Manager
Online Community Manager

Re: Worst Experience Ever trying to cancle a broadband/nbn plan

Hi BrendyBoomBoom,


Disappointing to hear that this issue is still ongoing.


We’re unable to look into account details on Yes Crowd.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  

Let us know how you go.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor pluto
Occasional Contributor

Re: Worst experience ever trying to cancel a broadband/nbn plan

I know the problem - they’re hopeless

The only course of action to evade them is emigration.

I’ve been trying to cancel for 6 months and now they’ve sent me a bill for early termination and not returning my phone which has been lost at their depot in NSW.

 

Good luck.

 

 

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Online Community Manager
Online Community Manager

Re: Worst experience ever trying to cancel a broadband/nbn plan

Hi there pluto,


Thank you for raising this issue.
We’re unable to look into account details on Yes Crowd.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us to help get this situation resolved.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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