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Frequent Contributor
Frequent Contributor

WiFi Issues sagemcom F@ST 3864

Just joined the NBN, OK half joined, and have been having issues with WiFi.  The old NetGear Moden Router performed well but the sagemcom is just a bit poor.

 

I want to find some usage statistics but the modem appears to be completely buttoned down with no access to any meaningful log data at all.  I have looked at the details given when accessing the Router and they are just summaries.  Where do I find this and also a manual for the product.

 

Must admit between the NBN tech who came out to install and Optus who 'forgot' to book their tech for their part of the install process who is more professional is really a night and day difference so far and it is not a good look for Optus.

 

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RetiredModerator
RetiredModerator

Re: WiFi Issues sagemcom F@ST 3864

Hey Albus - can see that Al has chatted with you on your other thread. 

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Frequent Contributor
Frequent Contributor

Re: WiFi Issues sagemcom F@ST 3864

 I saw your post, "Hey Albus - can see that Al has chatted with you on your other thread." but I am not sure what other thread you are referring to or how to access it.  Bit of  newbie on this site.

Albus

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RetiredModerator
RetiredModerator

Re: WiFi Issues sagemcom F@ST 3864

This thread here 🙂 

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Frequent Contributor
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Re: WiFi Issues sagemcom F@ST 3864

Thanks got it.  You were referring to the post from Alistar - soory but i did not understand the contraction.

 

 

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Moderator
Moderator

Re: WiFi Issues sagemcom F@ST 3864

No problems, sorry for the confusion. Al

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Frequent Contributor
Frequent Contributor

Re: WiFi Issues sagemcom F@ST 3864

Well the WiFi outdid itself last night needing multiple reconnections to keep a couple of iPads happy.  Even the Fetch TV would no play at all the signal for the 2.4 MHZ channel was low while the 5 MHZ signal was low.  Now the question is which is a worse signal low or poor?  Of course not in the manual.  This is the performacnce forn a WiFi Router that the Sales people told me provided a better signal - i did not ask from what as the answer may have been .... do you remember as a child you used thiose two tims with a string between them ....  I just hope that the fix on Monday is provided gratis by Optus as I don't think that the service is fit for purpose at present - especially the noise on the phone line.  may be off to the TIO sooner than later.

 

Is there a replacement for this WiFi router that supports phone as this is the crappiest service I have yet had since the Telstyra lines used to sun through the local creek and played up when it rained.

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RetiredModerator
RetiredModerator

Re: WiFi Issues sagemcom F@ST 3864

Hey @Albus - there isn't a replacement for the Sagemcom however you can look at purchasing your own WiFi router and plugging that in if the WiFi is not meeting your needs. 

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Frequent Contributor
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Re: WiFi Issues sagemcom F@ST 3864

Thanks for the reply but to say that the WiFi "the WiFi is not meeting your needs." is at best an understatement.  I spent nearly 95 minutes on the phone to Optus today trying to ascertain if the Optus Tech was coming out today as I have had a previous visit from the tech not booked by Optus so I was just making sure.  At about the 93 rd minute the Tech Support person stated that the WiFi coverage is only 8-10 metres, WTF!, considering the Sales person, OK got me there, stated that the 4G/5G capabilities of the new WiFi Router were this side of amazing because it was the new AC spec, OK really good.  So why the porkies Optus or is this just "marketing fluff" or a way to oversell a bad product?  On the bright side Kudos to the Optus Tech who showed up and was fantastic by the way in which he was able to help out.   I started grumpy when he arrived and was quite happy when he left.  Still not sure if I need to go to the TIO or the ACCC about the modem issues though - I will give it a couple of days.

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Online Community Manager
Online Community Manager

Re: WiFi Issues sagemcom F@ST 3864

Hey @Albus, higher bands do allow for a stronger signal however lower bands travel further. What's the distance between the modem and where you tend to connect your devices to WiFi? 

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