Contact optus store to get highest speed package NBN availiable.
Signed up in store. Advised salesperson my address has changed. Double checked with him and confirmed. To my surprise! who would've guessed! they connected me at a previous address from over a year ago! Fantastic! Amazing!
Contacted support team a month after the router came to my address. Funny that the router can come to my address yet they cant get the install right. Was promised I'd get it installed. No one came on the arranged date. surprise surprise!
Contacted optus through the app. Advised them for the 2nd time that my address has changed. Was promised a second install date. Took day off work to ensure i'd be connected with NBN. Surprise surprise no one came yet again.
Contacted again through the app, this went on for 6 different representatives and numerous phone calls.
Got redirected to billing team, different operators. Each time repeating myself. My address has changed.
Here's an idea. Get your operators to read notes before making me repeat myself. How hard is it to comprehend that I need NBN at my current address and not my previous one where I no longer live?
Yet I'm being billed 261$ for a service over two months that I have not been able to have access to haha what a joke. If only you could put a number on two months of time wasted. I'm fed up with it. Telstra would've gotten it right by now. Why the hell did I get conned into optus?
It's certainly disappointing to hear of the entire experience you've had with this.
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