So far today the NBN service, provided by Optus, has gone down 3 times for at least 10 to 15 minutes at a time. I contacted Optus via chat, filled in the ID form, and then could they could not identify me using my date of birth as it was different on one of their support systems. WTF! BTW part way through the first chat the WiFi connection wned down and I had to start again including the ID verification issues. So as the chat stretched closer to 40 minutes I asked them if they could do the trouble shooting and just let me know the result via email or an SMS so I could get on with my day. But no I had to keed holding on .... with a just a minute etc.
Still no email of the chat log from this morning, I have printed a copy to pdf but that is not the point, and no reply to the complaint about the last outage which lasted nearly 16 hours. Mind you the complaint was lodged on my behalf by an Optus Employee so who knows if it was actually done or just a ruse to stop me chewing on their ear.
What can Isay but nearly every interaction with Optus since connecting to the NBN has been a piainful experience and a total waste of time.
Welcome to the NBN, can you tell its a Government Run wholesale network yet? Run by Idiots 🙂
You will probably find the issues you are having are in relation to the underlying NBN Network, that Optus are relying on to provide service to you. Have you done Basic Trouble Shooting and you may need to speak to Optus Support to have a fault lodged with NBNCo. Do you know what NBN Technology you are using, are you on Fibre to the Node, Cable, Fibre to the Curb etc?
If you are on a copper based technology, have you unplugged all your other phone devices in the house so only your modem is connected? What Line Sync speed are you getting? You check check this in your Modem's web interface, on the bottom of the modem it will have an address like http://192.168.1.1 you can go to, to view your Modem Configuration and Modem Stats.
Let us know what trouble shooting you have done, and what Technology you are on, and we'll see what can do to help. But you may need to Contact Optus Tech Support, and lodge a fault if you are still having drop out issues on a NBN Connection. Do you still get the drop outs when plugging a cable into your Modem rather then Wifi?