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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Wazz1
New Contributor

Why can't I submit a complaint to Optus online?

I wish to make an online complaint.

Everytime I hit submit nothing happens. No errors pop up, just nothing. I've tried a few times and the same.

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2 Replies
Esteemed Contributor
Esteemed Contributor

Re: Why cant I submit a complaint online

Are you talking about the forum or the online form below? There is an email address at the bottom of that form that might be an alternative.

 

https://www.optus.com.au/for-you/support/complaints

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Regular Contributor
Regular Contributor

Re: Why cant I submit a complaint online

@Wazz1. I had a similar problem in the past and believe it was caused by one or more of my browser (Chrome and Firefox security) extensions. I ended up using MS Edge which has no extensions. Otherwise, use the email address as advised in the previous post.

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