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Stivasus1
New Contributor
New Contributor

When is the technician coming to fix my NBN modem?

Tell me when the technician is coming to fix my nbn modem

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petergdownload
Honoured Contributor
Honoured Contributor

Re: 21943186

You should have got a am or pm time slot for the appointment. You won't get a time frame smaller than that. Regardless if you need more info you have to contact Optus directly - no one here has access to your account.

Peter Gillespie
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Ray_YC
Online Community Manager
Online Community Manager

Re: 21943186

That's right, we don't have access to customer accounts here Stivasus1 but we do have access to fault tickets  ¯\_(ツ)_/¯ 


I can see you received a call not long after you posted and apparently the NTD is faulty with the tech visiting today.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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