cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

When is the technician coming to fix my NBN modem?

Tell me when the technician is coming to fix my nbn modem

0 Kudos
Reply
2 Replies
Highlighted
Honoured Contributor
Honoured Contributor

Re: 21943186

You should have got a am or pm time slot for the appointment. You won't get a time frame smaller than that. Regardless if you need more info you have to contact Optus directly - no one here has access to your account.

Peter Gillespie
0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: 21943186

That's right, we don't have access to customer accounts here Stivasus1 but we do have access to fault tickets  ¯\_(ツ)_/¯ 


I can see you received a call not long after you posted and apparently the NTD is faulty with the tech visiting today.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors