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New Contributor abey
New Contributor

We don't have time to sit around waiting for technicians

On the 14th of march I had trouble getting my NBN connection device to work so I contacted tech support. After all their tests run they couldnt resolve my issue so I had a confirmed date of the 15/4 for a technician. I take the afternoon off work and this technician doesnt turn up. I contact Optus and they tell me the person that was trying to book the technician had troubles making the booking and didnt complete the booking. I'm then told that the next availble date is in May to which I'm rather annoyed as my current cable servcie keeps dropping out. I'm just amazed how these Optus customer service officers think that working Aussies have so much time and flexibility at work that we can just take time off when it suits us.


Now I have to wait for another month for a technician. Down right terrible customer service.


Hint: Call someone if fail to do something. It's called customer service.


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Online Community Manager
Online Community Manager

Re: We don't have time to sit around waiting for technicians

Sounds like a reasonable request to ask for an escalated technician appointment to have one booked sooner if available.

This is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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