On the 14th of march I had trouble getting my NBN connection device to work so I contacted tech support. After all their tests run they couldnt resolve my issue so I had a confirmed date of the 15/4 for a technician. I take the afternoon off work and this technician doesnt turn up. I contact Optus and they tell me the person that was trying to book the technician had troubles making the booking and didnt complete the booking. I'm then told that the next availble date is in May to which I'm rather annoyed as my current cable servcie keeps dropping out. I'm just amazed how these Optus customer service officers think that working Aussies have so much time and flexibility at work that we can just take time off when it suits us.
Now I have to wait for another month for a technician. Down right terrible customer service.
Hint: Call someone if fail to do something. It's called customer service.
Solved! Solved: Go to Solution.
Sounds like a reasonable request to ask for an escalated technician appointment to have one booked sooner if available.
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I am so annoyed as same thing has happened to me, 3 times, and still no broadband and no one gets back to me. I am furious as the 3 times I have taken time off work, sat around and waiting, and no one turns up. If you try to call I am on hold for over an hour. I went into the Optus store and they said that they can't organise from the store (what a joke) and it has to be done over the phone. Our family are so over Optus, they are unprofessional and they have no customer service whatsoever.
I am now putting in a complaint to our local MP, he said he will look into this for me. I am also complaining to the Ombudsman. Lets see what happens.