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abey
New Contributor
New Contributor

We don't have time to sit around waiting for technicians

On the 14th of march I had trouble getting my NBN connection device to work so I contacted tech support. After all their tests run they couldnt resolve my issue so I had a confirmed date of the 15/4 for a technician. I take the afternoon off work and this technician doesnt turn up. I contact Optus and they tell me the person that was trying to book the technician had troubles making the booking and didnt complete the booking. I'm then told that the next availble date is in May to which I'm rather annoyed as my current cable servcie keeps dropping out. I'm just amazed how these Optus customer service officers think that working Aussies have so much time and flexibility at work that we can just take time off when it suits us.

 

Now I have to wait for another month for a technician. Down right terrible customer service.

 

Hint: Call someone if fail to do something. It's called customer service.

 

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Ray_YC
Online Community Manager
Online Community Manager

Re: We don't have time to sit around waiting for technicians

Sounds like a reasonable request to ask for an escalated technician appointment to have one booked sooner if available.

This is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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DianeBrosnan66
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New Contributor

Re: We don't have time to sit around waiting for technicians

I am so annoyed as same thing has happened to me, 3 times, and still no broadband and no one gets back to me.  I am furious as  the 3 times I have taken time off work, sat around and waiting, and no one turns up.  If you try to call I am on hold for over an hour.  I went into the Optus store and they said that they can't organise from the store (what a joke) and it has to be done over the phone.  Our family are so over Optus, they are unprofessional and they have no customer service whatsoever. 

I am now putting in a complaint to our local MP, he said he will look into this for me.  I am also complaining to the Ombudsman.  Lets see what happens.   

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