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Online Community Manager
Online Community Manager

Re: User Management Secondary Email Addresses Gone

Hey @baleineblanche, I've attatched a screen shot below. I hope it helps. 

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Occasional Contributor baleineblanche
Occasional Contributor

Re: User Management Secondary Email Addresses Gone

Thanks Dan, but how do I get there.

I go into MY ACCOUNT and then select My Internet and then all I get that is related to an email address is CHANGE PASSWORD.  So I click on that and this is what I get.  The only email address that I get is "bethalphillips" and there is no other option to add anymore email accounts, it only allows you to change the password. I must be going to the wrong area.  

Thanks

Beth.Screenshot (2).png

Honoured Contributor
Honoured Contributor

Re: User Management Secondary Email Addresses Gone

From the first screen in MYACCOUNT you should be able to scroll down and see your services (internet and mobile listed.)

 

Expand the item you want and the menus are on the left side (as Dan screen shotted above)

 

Regards

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: User Management Secondary Email Addresses Gone

@baleineblanche,

 

What sort of service will the email addresses be attached to i.e. Cable, NBN, ADSL or Mobile broadband? There sounds like there’s a bit of confusion in regards to which self-serve platform you’ll need to use to make the change. Has the service been registered for Optus.com.au/myaccount?

 

The screen shot you’ve provided us with is for https://memberservices.optuszoo.com.au/(It’s really only used by our Cable customers to download invoices and change your bill delivery method). Are you able to send us a private message with your account details? We need your full name, DOB and account number. I just want to confirm that your service has been registered correctly from our end.

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New Contributor richardnash
New Contributor

Re: User Management Secondary Email Addresses Gone

I am also unable to access the webmail management systen that used to be there. Not only that it has taken two weeks to have my primary and secondary email accounts recovered and resteored - but only at webmail level.

Imap download protocols does not appear to work anymore, either.

Not the service to which I was accustumed.

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New Contributor richardnash
New Contributor

Re: User Management Secondary Email Addresses Gone

You have not been there recently

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Online Community Manager
Online Community Manager

Re: User Management Secondary Email Addresses Gone

It might be an obvious one, but it's worth asking.

 

Are you still using the temporary password we sent you, or have you changed it? If you've changed your password, have you updated the Optus account details stored on each device you use to access your email? 

 

How to change your Optus email password

1) Login to webmail using your existing username and password. If you’ve received a temporary password, you’ll need to use this one
2) Select the, ‘Settings’ tab from the top menu
3) Select, ‘Change Password
4) Enter your current password, you’ll need to enter your new password twice

 

 

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