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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor Ouch-media
Occasional Contributor

Upgrade to your nbn service

Yes I've rebooted the modem etc etc and it would seem the upload speed has improved to the detriment of downloads.

Thanks for the email telling me about the upgrade - except it is far worse than before - was a typo? Downgrade to your NBN perhaps?

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New Contributor saturnzoon
New Contributor

Re: Upgrade to your nbn service

we have rebooted ourrooter but has made no difference,

Why am i paying for a NBN service through you when for 3 days now the service either dropsout or we get no connection at all Adelaide northern suburbs aream there is nothing mentiones on your page that you go into for outages area. Please give a answer

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Online Community Manager
Online Community Manager

Re: Upgrade to your nbn service

What type of internet/NBN?

What troubleshooting have you done?

Have you checked if there are any outages in your area?

Please see our troubleshooting page.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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