cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor alexhuynh98
New Contributor

Update Modem/Router Firmware for F@ST3864V2

Hi, guys wondering where I can get a firmware update for my Sagemcom f@st 3864V2 its current firmware is 7.276_F3864V2_Optus, the reason for the update is I keep getting a lot of dropouts and i also have nbn so not so sure why this dropout is occurring.

0 Kudos
Reply
45 Replies
Respected Contributor
Respected Contributor

Re: Update Modem/Router Firmware for F@ST3864V2

For the Optus branded modems, updates are pushed out automatically. Best bet to ensure you get the latest update is to have your modem plugged in and powered up all the time so when it is pushed, it's ready and waiting. 

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
0 Kudos
Reply
Occasional Contributor Eladab
Occasional Contributor

Re: Update Modem/Router Firmware for F@ST3864V2

Can someone tell me the latest available firmware for the Sagemcom F@ST3864ac (black) ?

 

Mine is currently showing  8.358_F@ST3864AC_Optus

 

So is 8.358 really the latest?

 

It's buggy with some changed parameters not sticking and under My Network, cabled LAN devices appear then disappear!

 

Cheers...

0 Kudos
Reply
Occasional Contributor Eladab
Occasional Contributor

Re: Update Modem/Router Firmware for F@ST3864V2

Hullo Mr Optus...anyone out there?

 

All I want to know is the lastest firmware version number for the F@ST 3864AC...surely that's not too big an ask?

Online Community Manager
Online Community Manager

Re: Update Modem/Router Firmware for F@ST3864V2

Latest firmware versions as of 02/05/18.

 

Model: Sagemcom F@st3864v2

Firmware version- 8.353.1_F@ST5350_Optus

 

Model: Sagemcom F@st3864v2AC

Firmware version- 8.353.1_F@ST5350_Optus

 

Model: Sagemcom F@st 3864OPV3

Firmware version  - 10.33_F@ST3864V3OP_Optus

 

 

Model: Sagemcom F@st 3864OPV3 - 

Firmware version - 10.33_F@ST3864V3OPAC_Optus

 

Edit - Current list below

 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor Eladab
Occasional Contributor

Re: Update Modem/Router Firmware for F@ST3864V2

Hey Dan_C, thanks for that.

But why can't I see my model number in your list?

Here are my details copied then pasted from Device Info:

 

Board ID:F@ST3864AC
Symmetric CPU Threads:2
HardWare Version:253688887
Serial Number:xxxxxxxxxxxxxxx
Mac Address:xxxxxxxxxxxxxxx
Build Timestamp:160527_0957
Software Version:8.358_F@ST3864AC_Optus
Bootloader (CFE) Version:8.358
DSL PHY and Driver Version:A2pv6F039p.d26b
Wireless Driver Version:6.37.14.4803.cpe4.14L04.0-kdb

 

So based on the above info, which is the latest firmware for mine?

Cheers...

Tags (2)
0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Update Modem/Router Firmware for F@ST3864V2

How long have you had the modem? Can you send us a PM with your account details? I need your full name, DOB and account number. You could be using the first version of the Sagemcom modem we'd rolled out.

 

http://yesopt.us/pmdan

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor Eladab
Occasional Contributor

Re: Update Modem/Router Firmware for F@ST3864V2

Hey Dan,

I'm a little surprised that you're surprised !

Nearly every man and his dog who has one of these black Sagemcom Optus NBN modems knows it as a Sagemcom F@ST3864AC

and they're nearly ALL running 8.358_F@ST3864AC_Optus firmware!

It's a simple question whether this is the latest firmware version or not!

But me thinks they are avoiding the question!

 

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Update Modem/Router Firmware for F@ST3864V2

@Eladab, I've just reached out to Networks. I've asked for a list of our most current firmware for each version of the Sagemcom modem.

 

I'll update this thread once I've received more info. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor Eladab
Occasional Contributor

Re: Update Modem/Router Firmware for F@ST3864V2

Cheers Dan !

0 Kudos
Reply
Top Contributors