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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

pkmac
New Contributor
New Contributor

Unknown phone call

Hi

On my December bill I have a charge of $207.05

It is from Albania a call that lasted 1h 46min

This was not made by me. My bill is always $125 per month and I pay by direct debit so I assumed you would have seen this as an anomaly. I think it's a scam.

Please reimburse my account 

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Vin_YC
Moderator
Moderator

Re: Unknown phone call

Hi @pkmac, sorry to hear you've had an unexpected International call charge on your bill.  As you've mentioned you don't recognise the call and especially due to the destination, it's possible this has been a result of a scam.  Just to confirm, have you received calls from an unknown international number and did you answer them?


Can I please bother you to reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to obtain your details securely and assist you further with your concern.

Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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