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New Contributor
New Contributor

Undelivered modem

I have installed my NBN service on the 26th of April and I still have not received a modem. I have contacted Optus seven times now. The people who picked up my calls were all from overseas call centres who have no idea what they are doing. Every time I've been reassured that the modem will be delivered in 24hours. However, according to Optus 24 hours is longer than 2 weeks. I am out of patience and tired of spending an hour calling Optus every day. How do I cancel this service. 

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Online Community Manager
Online Community Manager

Re: Undelivered modem

Definitely sounds like a frustrating and unnecessary experience.

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  


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