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New Contributor wrandtj4
New Contributor

Unable to connect Norton Core to my FTTN Sagemcom F@st Modem

Any help appreciated.

Norton support team have been practically useless

Aftre setting up the Core gives error message that it is unable to detect an internet connection.

All cables checked and double checked.

Retailer gave me a new core in case it was a hardware issue but same issue presenting itself.

Anyone else had success with a Norton Core setup

Chat message with Optus advised me that it was compatible

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6 Replies
Respected Contributor
Respected Contributor

Re: Unable to connect Norton Core to my FTTN Sagemcom F@st Modem

Can you confirm the configuration of the setup before we go any further?

 

Is it Phone Socket > Optus Sagecom > LAN Port 1 in the Sagecom to WAN Port on Norton Core

 

I haven't used a Norton router before but with my Asus it has an option in the config to "auto detect ISP settings" or something along those lines. Have you looked at those sorts of things? 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor wrandtj4
New Contributor

Re: Unable to connect Norton Core to my FTTN Sagemcom F@st Modem

The cable config you have given is correct.

No setting to play with for the CORE. Setup is via iphone app.

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Respected Contributor
Respected Contributor

Re: Unable to connect Norton Core to my FTTN Sagemcom F@st Modem

What settings are available in the app?

 

Have you had a look at this article? - https://support.norton.com/sp/en/us/home/current/solutions/v119939520_EndUserProfile_en_us

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor RoyF
New Contributor

Re: Unable to connect Norton Core to my FTTN Sagemcom F@st Modem

Hi, Any luck getting this sorted? I have the same problem with my Norton Core, worked fine on Optus cable but will not connect on Optus NBN.

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New Contributor wrandtj4
New Contributor

Re: Unable to connect Norton Core to my FTTN Sagemcom F@st Modem

NO. Got rid of it. No one could answer the issue. Norton had no idea.

Ending up getting a Nighthawk and gave up my landline phone.

Not impressed with Norton Core at all

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New Contributor RoyF
New Contributor

Re: Unable to connect Norton Core to my FTTN Sagemcom F@st Modem

That's a shame, Core worked well until I got NBN. Norton customer support was of no help.

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