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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor Jannoyed
New Contributor

Terrible relocation service

I tried to relocate my nbn service to a new house, meant to be done 3 days ago now, had up to 10 live chats, have to tell them the same information every time and get nowhere.

Got told 3 times on one day 3 different time the "backend" would open and contact me. (they never did)

Tried to chat the next day. Got "transfered" 3 times, never worked and had to exit the chat to start all over again.

Still nothing.

I see a lot of threads exactly the same as mine. I am on a fixed contract so i presume you dont care as I am locked in and cant leave, pretty useless really

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Trusted Contributor
Trusted Contributor

Re: Terrible relocation service

They do care, log a formal complaint via www.optus.com.au/complaints and get the CRG team into it.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.