cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Technician is due to arrive but we have no self install kit yet

Our self install kit has not arrived yet, NBN technician is due to arrive between now and the next 4 hours (maybe) will it be a problem if we do not have the self install kit when he arrives? On line tracker states order has been submitted but it also says our appointment has been finalised??? I'm a little confused and starting to lack confidence this will be an easy process. Any suggestions as I have tried unsuccessfully to communicate with Optus. Any suggestions??

 

Update: the self install kit arrived while the technician was here so that worked out well.

Sadly there is an issue with the NBN connection on the pole out on the street so no NBN yet while someone comes out to correct that problem. How long will that take is anyones guess.

0 Kudos
Reply
1 Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Technician is due to arrive but we have no self install kit yet

Hi there Joyous,


NBN self-install kits are generally delivered 3-5 business days prior to your scheduled installation/activation date.


How have you tried to communicate with Optus?

If you still need assistance, please Chat with us


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply