I received an SMS from Optus this morning letting me know about changes to my NBN and home phone service - the change being the service will be cancelled shortly!!
After going through the long winded "chat" process, I've been informed due to a technical glitch my service was cancelled today (was working fine last night). Now Optus is telling me it will be 5-10 days to get my service active again, albeit with a new home phone number.
Anyone else had a technical glitch in recent days leading to a cancelled service? Not sure what my options are here now.
Hi @Leoj, thanks for getting in touch with us. Oh, that's not ideal at all!
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@LeojIf you do a search in the yescrowd main page you may find a handful of other people who have technical glitchs over the last few months. I remember seeing one or two in the past few months, but it's few and far between them.
If you need NBN NOW I would check out aussie broadband who I have seen can reconnect you to the NBN within a few hours, but ask and check that this is still the case.