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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor alpalope50
New Contributor

Still waiting delivery of replacement faulty Modem/Router

How long does it take Optus to send a replacement after technical support confirms that the item is faulty and a replacement will be sent.

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Online Community Manager
Online Community Manager

Re: Still waiting delivery of replacement faulty Modem/Router

Hi alpalope50,

If it has been more than a few days, please Chat with us to find out what the status of the replacement order is. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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