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Contributor
Contributor

Speed pack not working yet

Greetings

 

I added a $20  speed pack yesterday and the person told me it would take 15min to 4 hours to take effect. I was told I needed to reboot my modem after 4 hours.

 

I have done all this and my speed is exactly the same.

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5 Replies
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RetiredModerator
RetiredModerator

Re: Speed pack not working yet

Hi @angelo_f, can you please send me a PM with your full name, DOB and account number so we can check on the status of that change request?

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Contributor
Contributor

Re: Speed pack not working yet

I just rebooted modem again and it is still not working to new speed yet. I hope I wwill not be charged at that rate until it is at teh correct speed

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Moderator
Moderator

Re: Speed pack not working yet

Sorry to hear that @Angel_f 😞 

 

Could you please PM us & we'll look into this further for you as we'll need to confirm the account details before we can see what's going on.

 

Thanks.


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Contributor
Contributor

Re: Speed pack not working yet

I have already done that

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New Contributor
New Contributor

Re: Speed pack not working yet

Yet again, I'm on Speed pack 3 100Mbps, every 3 months I have to waste 2-3 hours with your helpdesk as for somereason at your end I'm only getting 48Mbps (same result over the last 2 weeks). Really over "can you plug in a laptop into NB1". Yes I can - Guess what - No Change! 

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