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2017-06-30 08:13 AM
I added a $20 speed pack yesterday and the person told me it would take 15min to 4 hours to take effect. I was told I needed to reboot my modem after 4 hours.
I have done all this and my speed is exactly the same.
Solved! Solved: Go to Solution.
2017-07-02 10:07 PM
2017-07-04 08:24 PM
I just rebooted modem again and it is still not working to new speed yet. I hope I wwill not be charged at that rate until it is at teh correct speed
2017-07-04 04:58 AM
Sorry to hear that @Angel_f
Could you please PM us & we'll look into this further for you as we'll need to confirm the account details before we can see what's going on.
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2019-02-11 10:46 PM
Yet again, I'm on Speed pack 3 100Mbps, every 3 months I have to waste 2-3 hours with your helpdesk as for somereason at your end I'm only getting 48Mbps (same result over the last 2 weeks). Really over "can you plug in a laptop into NB1". Yes I can - Guess what - No Change!