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RedVortex
Contributor
Contributor

Slow / non-existent Internet Speed on Optus NBN

Since 8pm last night, speeds measure between 0.2 Mbit/s to almost normal (50 Mbits/s), pretty random

Mostly around 5 Mbits/s download. Upload is very slow too

Ping latency is always around 350 ms, normal is around 20 ms

Same issue with neighbours but this doesn't show on fault outage map.

Optus has no idea that this is happening, in fact they seem to not be able to diagnose this issue remotely, their first line support can only do a line test (which is perfectly fine)

Of course a lot of references to "NBN problems" which this is not, as NBN part is working fine.

 

 

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22 Replies
Tuong_YC
Moderator
Moderator

Re: Slow / non-existent Internet Speed on Optus NBN

Hey @RedVortex, that's certainly not great to hear. We would be more than happy to look into your network status and provide you with an update. If you could please send your broadband username as well as full address to our 24/7 Messenger teams over on the Optus App, we will look into it and get back to you with some more information.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

petergdownload
Honoured Contributor
Honoured Contributor

Re: Slow / non-existent Internet Speed on Optus NBN

"Same issue with neighbours but this doesn't show on fault outage map."

This suggests the issue is wider than just you. Is your neighbour with Optus NBN? If yes then the problem could be Optus related. If no then its NBNCo related.



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AndS
Regular Contributor
Regular Contributor

Re: Slow / non-existent Internet Speed on Optus NBN

No idea if this works or not, but try the following:

https://www.nbnco.com.au/support/network-status

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RedVortex
Contributor
Contributor

Re: Slow / non-existent Internet Speed on Optus NBN

Yes, neighbour is same as me, on NBN FTTC
Optus has acknowledged the issue which they believe to be NBN-related affecting FTTC only
However, neither has bothered to update their outage map
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petergdownload
Honoured Contributor
Honoured Contributor

Re: Slow / non-existent Internet Speed on Optus NBN

"Yes, neighbour is same as me, on NBN FTTC"

You're both on the same NBN tech. Are you both with Optus?

"Optus has acknowledged the issue which they believe to be NBN-related affecting FTTC only"

Optus service agents tend to say what you want to hear. After all you're never going to talk to that agent again.

"However, neither has bothered to update their outage map"

So far you have a sample of 2. That's hardly an 'outage'. The outage map is generally for major issues affecting 100's. Even then its not always what homes are actually affected by the 1000's of random issues that popup. Sub relay 16 is fried - who is affected by sub relay 16? Or perhaps the red wire in section 13 got corroded. Does that affect your house?
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RedVortex
Contributor
Contributor

Re: Slow / non-existent Internet Speed on Optus NBN

You may know that what you call "tech" is a reversed powered DPU which serves currently 4 premises (and newer models will probably service much more than that). It is not unreasonable for this to be shown as an outage for the area. Certainly withing resolution of maps. Anything outside individual premises should be shown as local outage. Done in other countries, not that hard.

The purpose of the post was not to talk about statistically unreliable sample sizes but to see if any users had similar experiences because there was a rise in faults on Optus network(s) and I wouldn't rule out a wider problem which is not obvious to most because users that mainly stream wouldn't notice anything dramatic as download speeds are still reasonable (but do not meet NBN service obligations).

In my case, the telling signs are (using standard broadband speed test), since 16/02/2021 around 8 pm.

Download speed vary all the way up to normal (50 Mbits/s) but can be as low as 5 Mbits/s. No obvious correlation with time of day.

Upload speed non-existent (0.1 Mbit/s) - normal should be in excess of 10 Mbit/s on NBN FTTC

Ping latency 340 ms on average (normal 20ms or therebouts)

Anyone on FTTC experiencing this in the last few days?

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RedVortex
Contributor
Contributor

Re: Slow / non-existent Internet Speed on Optus NBN

And here we go, at midnight tonight network is back to normal, this rules out a local issue unless you believe in NBN techs doing secret site visits at night

Ping is back to 13 ms now

/results/18_02_2021/12_27_18_02_2021-nbn.log:Upload: 0.58 Mbit/s
./results/18_02_2021/13_27_18_02_2021-nbn.log:Download: 10.09 Mbit/s
./results/18_02_2021/13_27_18_02_2021-nbn.log:Upload: 0.47 Mbit/s
./results/18_02_2021/14_27_18_02_2021-nbn.log:Download: 12.38 Mbit/s
./results/18_02_2021/14_27_18_02_2021-nbn.log:Upload: 0.60 Mbit/s
./results/18_02_2021/15_27_18_02_2021-nbn.log:Download: 6.97 Mbit/s
./results/18_02_2021/15_27_18_02_2021-nbn.log:Upload: 0.42 Mbit/s
./results/18_02_2021/16_27_18_02_2021-nbn.log:Download: 1.06 Mbit/s
./results/18_02_2021/16_27_18_02_2021-nbn.log:Upload: 0.31 Mbit/s
./results/18_02_2021/17_27_18_02_2021-nbn.log:Download: 1.70 Mbit/s
./results/18_02_2021/17_27_18_02_2021-nbn.log:Upload: 0.13 Mbit/s
./results/18_02_2021/18_27_18_02_2021-nbn.log:Download: 3.90 Mbit/s
./results/18_02_2021/18_27_18_02_2021-nbn.log:Upload: 0.14 Mbit/s
./results/18_02_2021/19_27_18_02_2021-nbn.log:Download: 2.08 Mbit/s
./results/18_02_2021/19_27_18_02_2021-nbn.log:Upload: 0.05 Mbit/s
./results/18_02_2021/20_27_18_02_2021-nbn.log:Download: 52.36 Mbit/s
./results/18_02_2021/20_27_18_02_2021-nbn.log:Upload: 18.12 Mbit/s
./results/18_02_2021/21_27_18_02_2021-nbn.log:Download: 54.43 Mbit/s
./results/18_02_2021/21_27_18_02_2021-nbn.log:Upload: 18.49 Mbit/s
./results/18_02_2021/22_27_18_02_2021-nbn.log:Download: 7.65 Mbit/s
./results/18_02_2021/22_27_18_02_2021-nbn.log:Upload: 0.36 Mbit/s
./results/18_02_2021/23_27_18_02_2021-nbn.log:Download: 8.37 Mbit/s
./results/18_02_2021/23_27_18_02_2021-nbn.log:Upload: 0.36 Mbit/s
./results/19_02_2021/00_27_19_02_2021-nbn.log:Download: 50.07 Mbit/s
./results/19_02_2021/00_27_19_02_2021-nbn.log:Upload: 18.30 Mbit/s
./results/19_02_2021/01_27_19_02_2021-nbn.log:Download: 49.15 Mbit/s
./results/19_02_2021/01_27_19_02_2021-nbn.log:Upload: 18.52 Mbit/s
./results/19_02_2021/02_27_19_02_2021-nbn.log:Download: 52.66 Mbit/s
./results/19_02_2021/02_27_19_02_2021-nbn.log:Upload: 18.53 Mbit/s
./results/19_02_2021/03_27_19_02_2021-nbn.log:Download: 54.22 Mbit/s
./results/19_02_2021/03_27_19_02_2021-nbn.log:Upload: 18.39 Mbit/s
./results/19_02_2021/04_27_19_02_2021-nbn.log:Download: 44.71 Mbit/s
./results/19_02_2021/04_27_19_02_2021-nbn.log:Upload: 18.44 Mbit/s
./results/19_02_2021/05_27_19_02_2021-nbn.log:Download: 53.89 Mbit/s
./results/19_02_2021/05_27_19_02_2021-nbn.log:Upload: 18.51 Mbit/s
./results/19_02_2021/06_27_19_02_2021-nbn.log:Download: 54.43 Mbit/s
./results/19_02_2021/06_27_19_02_2021-nbn.log:Upload: 18.46 Mbit/s
./results/19_02_2021/07_27_19_02_2021-nbn.log:Download: 54.09 Mbit/s
./results/19_02_2021/07_27_19_02_2021-nbn.log:Upload: 18.49 Mbit/s
./results/19_02_2021/08_27_19_02_2021-nbn.log:Download: 54.34 Mbit/s
./results/19_02_2021/08_27_19_02_2021-nbn.log:Upload: 18.49 Mbit/s

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Slow / non-existent Internet Speed on Optus NBN

"The purpose of the post ..."

And here was me thinking the purpose of this post was to try resolve your issue. We can only infer that as your original post doesn't actually ask a question.

It was a simple (highly pertinent) question but not what you're after. Good Luck.
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WildBill
Occasional Contributor
Occasional Contributor

Re: Slow / non-existent Internet Speed on Optus NBN

There is no way of getting a current speed test for Adelaide. I tried the App. I logged in but no Adelaide test. There are other place options. I tried the www.speedtest.net . Same thing. Options for other providers like Telstra etc. and with Optus for other cities but not Adelaide. I contacted Optus. They don't know why. They asked for photos of all my log ins on Optus and others with lists of place options. After an hour I got " I've put in a case complaint with one of our experts who will phone you" . I'll wait and wait but not holding my breath. I'll post results when I receive them.
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