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2017-05-19 05:57 PM
MY optus NBN download speed is .5 mbps now.it was around 1.5 mbps when i got connected first time a few weeks befoer.
i have subscribed to 50/30 plan i have tried to reach support team through chat and phone but no luck.how do i get my super nbn dowload speed 1.5 mbps.please help if any body have any clue
2017-05-20 08:05 PM
Are you on NBN fixed wireless? If so, that is about the speed you will get. Optus does not have enough bandwidth with NBN. Everytime I contact them about poor speeds, they just want to get my mobile number so they can advise when they have upgraded (purchased) more bandwidth. That was months ago.
2017-06-01 07:40 PM
@prasanth_vans - Disappointing to hear of your speeds! Are you able to send through a private message with your account details, full name and DOB so we can investigate? Apologies for our delayed response.