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RetiredModerator
RetiredModerator

Re: Slow NBN speeds

I appreciate it's frustrating - what was the fault reference number you were provided? Esther


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New Contributor
New Contributor

Re: Slow NBN speeds

Up until a month ago I was a happy Optus cable customer. Now after the NBN has been connected my speeds are much slower particularly in peak times. I was getting 23Mbps download and 1.5mbps upload now I struggle to get 12Mbps download and my uploads are slightly better at 6Mbps. Naturally the support phone number has a 45min wait and the online feedback just comes back as busy. Is this a Telecommunications Obudsman thing? I was sold by the Optus sales representative on speed that was my criteria....not this slow sub-standard product I'm locked into for 2 years. I've had success with the Telecommunications Obudsman in the past has anyone taken Optus on for sub-standard product performance?

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Valued Contributor
Valued Contributor

Re: Slow NBN speeds

Hey @Crandy, it sounds like peak time congestion. I can look into this with you. Could you please send me a PM with your full name, account number and date of birth? Thanks.

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Occasional Contributor
Occasional Contributor

Re: Slow NBN speeds

I am getting exactly the same problem. Am not happy. 

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Occasional Contributor
Occasional Contributor

Re: Slow NBN speeds

I was getting 11 mbs with my optus adsl 95% of the time. Now only 4mbs on NBN. Am going to cancel my 3 services with optus. Am also telling all my 100's of rmit students about this in my lectures

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RetiredModerator
RetiredModerator

Re: Slow NBN speeds

@DJD sorry to hear that. Feel free to shoot me a PM with the details @Jax_K has mentioned to check out your options


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New Contributor
New Contributor

Re: Slow NBN speeds

I have had enough, complaint lodged with Ombudsman.  NBN with speed pack and download speed of 3mbps.  Was told the network was at 100% capacity and Optus technicians were working to upgrade the system.  Is it a coincidence that I live next door to the ACU campus at Banyo?

Was told I would get a text when it was fixed.

Why not a text telling me that you are aware of the problem, apologising.

Why should I pay for a service that doesnt deliver as advertised.

How do I cancel the contract and get to a provider that can consistently deliver.

I run a business from home that requires fast broadband.

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RetiredModerator
RetiredModerator

Re: Slow NBN speeds

Hey @Scott17, I can look into this for you if you shoot me a PM with your account number, full name and DOB.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: Slow NBN speeds

Hi Toomey

My account # is *REMOVED PRIVATE INFO*

3 weeks ago I switched from ADSL2 with Optus to Optus NBN. I was getting 11mbs with the adsl 95% of the time . Now only getting 4 mbs with NBN.

I am the head of the economics dept of a major university & last week I informed 1400 international students to not sign up with Optus for their phones & internet

 

*REMOVED PRIVATE INFORMATION*

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Occasional Contributor
Occasional Contributor

Re: Slow NBN speeds

My date of birth is *REMOVED PRIVATE INFO*

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