I appreciate it's frustrating - what was the fault reference number you were provided? Esther
Up until a month ago I was a happy Optus cable customer. Now after the NBN has been connected my speeds are much slower particularly in peak times. I was getting 23Mbps download and 1.5mbps upload now I struggle to get 12Mbps download and my uploads are slightly better at 6Mbps. Naturally the support phone number has a 45min wait and the online feedback just comes back as busy. Is this a Telecommunications Obudsman thing? I was sold by the Optus sales representative on speed that was my criteria....not this slow sub-standard product I'm locked into for 2 years. I've had success with the Telecommunications Obudsman in the past has anyone taken Optus on for sub-standard product performance?
Hey @Crandy, it sounds like peak time congestion. I can look into this with you. Could you please send me a PM with your full name, account number and date of birth? Thanks.
I was getting 11 mbs with my optus adsl 95% of the time. Now only 4mbs on NBN. Am going to cancel my 3 services with optus. Am also telling all my 100's of rmit students about this in my lectures
I have had enough, complaint lodged with Ombudsman. NBN with speed pack and download speed of 3mbps. Was told the network was at 100% capacity and Optus technicians were working to upgrade the system. Is it a coincidence that I live next door to the ACU campus at Banyo?
Was told I would get a text when it was fixed.
Why not a text telling me that you are aware of the problem, apologising.
Why should I pay for a service that doesnt deliver as advertised.
How do I cancel the contract and get to a provider that can consistently deliver.
I run a business from home that requires fast broadband.
Hey @Scott17, I can look into this for you if you shoot me a PM with your account number, full name and DOB.
My account # is *REMOVED PRIVATE INFO*
3 weeks ago I switched from ADSL2 with Optus to Optus NBN. I was getting 11mbs with the adsl 95% of the time . Now only getting 4 mbs with NBN.
I am the head of the economics dept of a major university & last week I informed 1400 international students to not sign up with Optus for their phones & internet
*REMOVED PRIVATE INFORMATION*