We have transferred over to Optus NBN HFC yesterday from Broadband and have noticed a sizeable drop in speed.
Currently the maximum speed obtained is around 11Mbps when we were getting around 28-30Mbps on Broadband. We are on the
Speed 3 pack. Testing has been done connecting directly from a PC to the NBN Connection Box but this makes no difference in Mbps. We have also reset the NBN Connection Box but no change.
Also, the plan states that a Fetch Box should've been delivered as well but this has not arrived. (We do have an old Foxtel set top box (PACE DC420NO model) that is used for cable tv).
Solved! Solved: Go to Solution.
It sounds like there is some further work needed to be done. Its possible Optus have you on Speed Pack 1 (12Mbps) and they can just update this on their end. Alternatively they may need to get NBNCo to test the line. You can only contact them direct, go through the usual support queries and then request a technician if that doesn't fix the issue.)
FWIW You are now on a new HFC Cable and it may need tweaking.
Given the testing you've done would suggest the problem is upstream of you, you need to contact Optus with all of these results and get them to open a fault with NBNCo (if the fault isn't caused by congestion on the NBN POI between the Optus core network and NBN in your area).
Give Optus a call!
Thanks for the responses.
I decided to contact Optus and was informed that they had put us on the 12Mbps plan (instead of the Speed 3 NBN50 plan) after all.
They have stated that they have now changed it to the 50Mbps plan (as it was meant to be) at no cost. Now we just have to
wait 4 hours and reset the modem to see if it works.
Ah easy fixed!
When you do the "reset", leave the Arris (NBN Box) offline for about 5min to force it to fully re-register and pick up the new speed offering.
Standard is fine. The only variable here is if the activation team get to it. It can be 5 minutes. It's usually within 4 hours but can be a day or two. That said there is nothing has about sticking a pin on the small modem and doing a full reset every hour or two.