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Setiing up direct debit for NBN account

Can someone please tell me how I set up direct debit for my new NBN account when it isn't showing up in 'My Account". My mobile and old ADSL are there but not NBN.  I have tried phoning Optus several times for help but after pressing numerous numbers as told I keep going round in circles and can never get to talk to a real person.  I would really appreciate some help. 

Thank you.

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Re: Setiing up direct debit for NBN account

Have you tried using chat instead? If the NBN account hasn't appeared it might be on the same account ID as the old DSL/phone service. 

 

Either way you need to speak to Optus via phone or chat to get this resolved. It's not something social media can easily resolve.

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