Have you tried using chat instead? If the NBN account hasn't appeared it might be on the same account ID as the old DSL/phone service.
Either way you need to speak to Optus via phone or chat to get this resolved. It's not something social media can easily resolve.
I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
