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wallave
New Contributor
New Contributor

Sagemcom internet light is red

My som rebooted either the modem or router now the internet is not working and the sagemcom ‘internet’ light on the fron is red? Has anyone got any ideas please??
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Kartika
Moderator
Moderator

Re: Sagemcom internet light is red

Hi @wallave sorry to hear about your internet connection issue. Did you get a chance to check our → Network Status page for any reported fault in your area. Has any → basic troubleshooting helped.


If the issue still continues then you are best to speak with our Technical Support team via the → messaging service to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
wallave
New Contributor
New Contributor

Re: Sagemcom internet light is red

We have done all of the recommendations!!

I’m on the live chat atm and answered the automated answers and now have been waiting for a live person for hour!!!! Is there anyone working at night???
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Kartika
Moderator
Moderator

Re: Sagemcom internet light is red

Hi @wallave, in that case if you have a social media account then please send a → private message to Optus on Facebook or a → direct message on Twitter with the details for further assistance.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy