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Contributor
Contributor

Sagemcom f@st 3864 Reference Manual

I have noticed a number of difference threads in regards to this and also notice no one has been able to get a straight answer in regards to the following questions: 

 

1. Why is a reference manual not provided with the equipment when shipped by optus?

2. Why is there no link available from the optus site to a downloadable version of a reference manual?

3. Why is there no reference to this specific product on the Vendors (Sagemcom) web site?

 

I have just taken delivery of this modem and install is scheduled for Monday (NBNco) and Tuesday (Optus) next week. 

 

I would like to be able to have access to a reference manual so that I can set up my home network properly.

 

If a reference manual cannot be provided I would like to know why

7 Replies
Esteemed Contributor
Esteemed Contributor

Re: Sagemcom f@st 3864 Reference Manual

I think the more information they give you the more questions you might ask and I don’t think support is geared to answer questions about the advanced features of the modem. The firmware on many Optus modems are custom and subsequently the manufacturer do not support it.

 

I must say I don’t understand this practice from Optus and I think they should at least provide the documentation for the modem even if they don’t support the advanced features.

 

Edit: The quick start guides can be found on the link below but that’s about it.

 

http://www.optus.com.au/shop/support/answer/modem-equipment-setup-user-guides-fixed-broadband?reques...

 

Contributor
Contributor

Re: Sagemcom f@st 3864 Reference Manual

Thanks Yeldarb.. 

 

I did find this link but was hoping for something more detailed and informative. Not really sure how anyone is supposed to see the "screenshots" that are provided so not really sure why they are provided.. I just think it is pathetic that such a simple thing as a manual cannot be provided with a hardware device.

 

I'll be honest I have been an Optus customer for 15+ years and the level of service seems to be decreasing rapidly. For the past 2 years I have had major issues with my cable connection to the point that it has been unusable. Now I'm having to switch to the NBN on the assurance that this will be an improvement. One of the only reasons I have not switched service providers is that to be honest the only viable option in our area is telstra and who would want to do that to themselves.. 

 

 

Esteemed Contributor
Esteemed Contributor

Re: Sagemcom f@st 3864 Reference Manual

I think one of the most expensive aspects of running this show is providing support for it all. I can’t imagine how Optus could make money if they had qualified tech support on $75 an hour answering question so I guess something had to give. From the many posts I have read some of the modems are virtually crippled by the Optus firmware so having a full user manual probably wouldn’t do you any good.

 

Hopefully your NBN connection will be solid and no calls to support will be required. Smiley Happy

Occasional Contributor
Occasional Contributor

Re: Sagemcom f@st 3864 Reference Manual

I'm looking at the router now and I don't even know what the buttons on the front do.
The information provided really is piss poor 

 

As soon as I can I'm going elswhere

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RetiredModerator
RetiredModerator

Re: Sagemcom f@st 3864 Reference Manual

Hey there, @qprsludger. I've just responded to your previous message on a different thread. Best to keep the conversation in one thread so that we can assist you promptly.

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New Contributor
New Contributor

Re: Sagemcom f@st 3864 Reference Manual

Good luck with that. I ran to Optus from Telstra. They are worse.

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New Contributor
New Contributor

Re: Sagemcom f@st 3864 Reference Manual

There is a mistake on the info brochure the user name "optus" is ALL lower case not Capital O

 

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